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Mr. Floyd Kimura,
Vice President, Technical Division, began addressing this
issue after Noritsu decided to incorporate IBM® Netvista™
computers in its minilabs. Mr. Kimura explains the challenge:
"Noritsu decided to offer its customers an easy way to provide
digital photo processing services. In doing so, we quickly
realized that we needed an efficient and reliable method
to restore system software that had become corrupted."
"While the hardware
was rock-solid in terms of reliability and consistency,
we discovered that the stability of the Windows operating
system and application software could be compromised by
a number of factors such as customer reconfiguration, power
failures, file deletions, and viruses. This downtime was
expensive, and we needed a way to get impaired minilabs
up and running again - fast." "We found the traditional
recovery methods to be time-consuming and unreliable, CD's
get misplaced and the process involves too many steps to
be attempted by our customers on their own. In most cases,
we would have to dispatch one of our technicians on-site
and our customer would experience an extended period of
downtime."
"Methods involving
software distribution via remote access were not feasible
as most of our customers do not have high-speed Internet
or LAN access. We needed an approach that would work for
all of our customers, regardless of their IT infrastructure."
"Ideally, we wanted
our systems to be customer-recoverable within minutes -
without unduly burdening our technical resources or requiring
an on-site visit." Noritsu evaluated several options to
accomplish these goals, but found that no complete solution
seemed to exist for on-site customer-initiated recovery.
When Noritsu's systems integrator, Cunningham Technology
Group, became aware of Noritsu's support issues, it suggested
Rapid Restore PC Solution.
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