Mr. Kimura explains, "We had originally chosen IBM® because Noritsu's approach is to continue to lead our industry by offering only the highest quality products and services. However, we did not realize at the time how our choice of IBM would provide the solution to this difficult problem.

"Now, if a system's software configuration becomes unstable, our helpdesk just instructs the customer to restart the system and press F11. Within 20 minutes, the system is completely restored and our ticket is closed. Not only do we save time trying to diagnosis software faults, but we can more easily diagnose hardware problems. If hardware is the issue, our process identifies it quickly by ruling out the software.

"We feel this is a win-win solution for Noritsu and our customers. We reduced our operating costs, maximized uptime and discovered a new competitive edge - an immediate way to substantially increase customer satisfaction."

Cunningham Technology Group
Cunningham Technology Group is an IBM Advanced Business Partner located in Orange, California.

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