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IV. IT Problems for
the Mobile Computer User
Common Problems
The IT staff and mobile computer user may experience the following
problems:
- The user is often
stranded in the event of a corrupted or crashed computer
- Users induce Operating
System and application corruptions
- Untrained users must
manage backup and recovery operations of their data
- Backup and recovery
chores are typically a hassle to the user
- Novice and inexperienced
computer users accidentally delete critical files
- Laptops are highly
susceptible to theft or damage
- Virus activity can
corrupt data and the computer
Difficult Problems
to Manage
Software Image Corruption
Unfortunately, it is not possible to foresee and plan for all
problems that arise in the field. As described above, the mobile
computing environment can expose the user to numerous problems.
This unique environment requires a different management strategy
compared to corporate IT - a controlled environment with a high
degree of planning and fault tolerant systems.
This is especially
true in the case when users induce Windows® Operating
System and software applications errors. This frequently occurs
when users install untested applications, accidentally delete
critical files, frequently share data and come into contact with
the latest virus.
Problems may also occur
when deploying fix packs, patches, service packs, updates and
upgrades. Even with a thorough amount of vendor, beta and customer
testing, there is always the risk of corrupting the software image
when an update or upgrade is deployed into the field environment,
especially, if the image has already been degraded or damaged
by the unsuspecting user.
Virus Activity
In a campus environment, viruses spread quickly and can substantially
increase the load on IT support staff. In some cases, a virus
can infect a system before the inoculation is available. Recent
examples include the I Love You Virus, Jennifer Lopez and W32Vote.
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