White paper: One Button Recovery Solution for Education Mobile Systems

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Effective Management of Recovery of Mobile Systems in Demanding Education Help Desk Environment
	I. Introduction II. Characteristics III. Campus Environment IV. Common IT Management Problems V. Current Resolution versus One Button Restore Solution VI. One Button Restore Scenarios VII. Conclusion

VI. One Button Restore Scenarios
In the case of a user-induced error, crashed or inoperable system, the mobile computer can be restored within 15 to 20 minutes. The following are examples:

Corrupt Operating System
In the case of a software corruption; the mobile computer can be recovered within 15 to 20 minutes. The following is an example:

Problem: The Operating System has been corrupted due to an application installation. The system has 'blue screened' and Windows^® will not load.

Solution: The user performs an F11 System Recovery and recovers to the last backup.

The user performs an F11 System Recovery by restarting system (hard or soft boot).
During the initial boot sequence and before Windows loads, the user evokes the F11 key after the following message has been displayed: "Press F11 to start the IBM Rapid Restore PC program".
The user selects the F11 System Recovery option based upon labeled options. Example A, B, or C.
IBM Rapid Restore PC restores system to selected recovery option from IBM Service Partition.
After IBM Rapid Restore PC completes the restore, the Windows Logon screen is presented to user.
If the user desires to restore system to a different recovery option, steps 1-3 can be repeated.

Virus Intrusion
Problem: The Operating System has been corrupted due to an application installation. The system has 'blue screened' and Windows will not load.
Solution: The user performs a Restore from the Windows Interface and recovers to the last backup.

The user launches the IBM® Rapid Restore Ultra program from the system tray icon on the Windows Start Menu.
After selecting Restore, the user may choose which backup to restore to by choosing from one of the labeled options. Example A, B, or C.
IBM Rapid Restore Ultra will restore the system to the chosen option. A progress bar will be presented during this time.
After the restore is completed, IBM Rapid Restore Ultra will report this status by showing the last restore time on the Interface.
If the user desires to restore system to a different recovery option, steps 2 can be repeated.

CONTINUE

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