III. The Retail Store is Finely Tuned Environment

The retail stores are high volume businesses that operate to specification - at finely tuned tolerance levels. There is a standard operating procedure that governs all operations of all stores. Most retail stores are 'always on' or are open during extended hours to serve the public. During regular store hours, the Point of Sale Systems are always on and are 'customer ready'. While the store is closed, corporate IT performs scheduled system maintenance to the hardware and software applications. Due to the wide distribution of stores, corporate traditionally purchases a multi-year service provider for onsite repair. In the event that a repair or onsite service is required, a service technician will be dispatched and onsite to fix the problem with a certain period of time.