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SecureMode™ Rapid Restore™ PC
 
Achieving 'Always On' Retail Stores by Managing 'Customer Ready' Point of Sale Systems
  I. Introduction
II. Characteristics
III. The Retail Store is Finely Tuned Environment
IV. Common IT Management Problems
V. Current versus One Button Restore solution
VI. One Button Restore Scenarios
VII. Conclusion

I. One Button Restore Scenarios
In the case of a user-induced error, crashed or inoperable system, the mobile computer can be restored within 15 to 20 minutes. The following are examples.

Corrupt Operating System
In the case of a software corruption, the mobile computer can be recovered within 15 to 20 minutes. The following is an example:

Problem: The Operating System has been corrupted due to an application installation. The system has 'blue screened' and Windows will not load.

Solution: The IT Administrator performs a complete restore from the HTML Support Console and recovers to the last backup.
  1. The store manager calls help desk and reports the problem
  2. The IT Admin logs on to the HTML Support Console and selects the troubled client
  3. The IT Admin selects Remote F11 System Recovery option based upon labeled recovery options. Example A, B, or C
  4. Rapid Restore Enterprise performs a Bare Metal Restore by:
    a. Waking up the system
    b. Performing a pre-OS restore and post-OS restore
    c. And reboots the system

Software Corruption
Problem:
The software image has been corrupted due to a service pack upgrade

Solution: The IT Administrator performs a restore from the HTML Support Console and recovers to the last backup

  1. The store manager calls help desk and reports the problem
  2. The IT Admin logs on to the HTML Support Console and selects the troubled client
  3. The IT Admin selects Remote F11 System Recovery option based upon labeled recovery options. Example A, B, or C
  4. Rapid Restore Enterprise Solution performs a Normal Restore by:
    a. Restoring a post-OS backup image
 
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